OLPINER / SUPPORT
Contact & Help
Cancel an order
No account is required. Email OLPINER with your name, order number (if available), the email used for your purchase and the items you want to cancel.
This opens your email application. You must send the message yourself; opening it does not submit a request. If it does not open, write directly to hi@olpiner.com. Keep a copy of your notice.
You can also give cancellation notice by calling +972 54 306 1006. Have your name and order details ready.
For cancellation under Israeli law, include your name and identification number where applicable. If you do not have an Israeli identification number, use your name and order details; you can still give notice. For an oral notice, also provide any additional identifying detail agreed when the purchase was made. An ID-document photograph is not requested.
You do not need our prior approval to exercise a statutory cancellation right. Read Returns, Refunds & Cancellations.
Let’s talk
For questions about a print, shirt, order or original artwork, contact OLPINER directly at hi@olpiner.com or call +972 54 306 1006.
For order support, include your order number and a short description of the issue. For an artwork enquiry, include the reference shown on its page.
We handle customer support and coordinate with our production and delivery partners when needed. Please do not send passwords, card details or payment verification codes.
Frequently asked questions
Who makes and ships the shirts?
The artwork is by Ahinoam Olpiner. Our production partner, Tapstitch, prints, packs and ships the shirts. Your purchase is from OLPINER, and you contact us for order support.
How do I choose a size?
Check the Size Guide on the shirt page. Compare the measurements with a shirt that fits you well. If you are unsure, contact us before ordering.
Can I change my order or address?
Contact us as soon as possible. We will check whether your order can still be changed and confirm the available options. Production or dispatch may limit changes; applicable legal cancellation rights still apply.
What if my print or shirt is damaged or incorrect?
Contact OLPINER with your order number, a description and clear photos where possible. Please keep the packaging until we have advised you.
Can I buy an original artwork?
Use “Enquire about this work” on its page. Include the artwork reference and your delivery country. We will discuss availability and confirm purchase and delivery details before payment.
Where do you ship, and how long does it take?
Delivery is available only to supported destinations offered for the relevant products. For original artworks, we confirm the destination and delivery arrangements before you agree to purchase. Production and transit are separate stages. Enter your address at checkout for print and shirt shipping charges before payment. Prints may be packed flat or rolled, depending on the order.
Review Shipping & DeliveryCan I return a shirt if I chose the wrong size?
Statutory cancellation rights may apply to a wrong-size selection or change of mind. OLPINER waives shirt cancellation fees but does not offer additional voluntary returns or exchanges for shirts. See the policy for the distinction from defective or incorrectly supplied items.
Review Returns, Refunds & CancellationsCan I return a print or original artwork?
Prints and originals have an additional voluntary change-of-mind return offer: notify us within 14 calendar days after delivery and dispatch the return within 14 days after notice. You pay voluntary return shipping; no cancellation or restocking fee applies. Conditions, outbound shipping adjustments and refund deadlines are explained in the policy. Mandatory rights remain unaffected.
Read the full print and original-art return termsCan I order prints?
Yes. Our unframed fine-art prints are produced and fulfilled through Creativehub/theprintspace. Framing is not currently offered. Prints and shirts share one checkout but ship separately.
How are return instructions arranged?
Contact OLPINER first. We receive original-art returns directly. For prints and shirts, we coordinate with Creativehub/theprintspace and Tapstitch; a physical return may not be needed. Use a supplier destination only when we confirm it for your case. If no supplier route is confirmed, OLPINER can receive a required return. Refunds do not depend on supplier reimbursement.
Help with your order
Need an update, cannot find shipment information, or have a delivery problem? Contact OLPINER with your order number.
For separate shipments or mixed-product orders, tell us which item or parcel is affected. We will coordinate the next steps directly.