Shipping & Delivery

Updated 10 October 2026.

OLPINER sells unframed fine-art prints produced and fulfilled through Creativehub/theprintspace, and shirts produced and fulfilled by Tapstitch. Original artworks are arranged directly with OLPINER through WhatsApp enquiries. Framing is not currently offered. OLPINER is your seller and your contact for every part of an order.

Destinations and checkout shipping

Enter your delivery address at checkout to see the available delivery method and shipping charge before payment. Availability depends on the products and destination; we do not offer universal worldwide delivery. If no delivery method is available, contact us before ordering. An unavailable rate is not free shipping.

Our current print delivery destinations are Israel, the United Kingdom, the United States, Canada, Australia, New Zealand, the 27 European Union countries, Iceland, Liechtenstein, Norway and Switzerland. Shirt coverage may differ. The delivery address and every item in a mixed cart must be supported. Original-art delivery is confirmed individually.

Production time and transit time

Production takes place before dispatch; transit begins when the carrier receives the parcel. A shipping label or order confirmation does not mean the parcel has left the supplier.

Unframed prints: theprintspace publishes a target of dispatch within 48 hours after accepting a production order. This is a supplier target, not a promise of delivery within 48 hours. Processing, weekends, holidays and production issues can affect dispatch.

Shirts: Tapstitch publishes a print-on-demand production estimate of 1–6 working days; its current small-order guidance also allows 3–7 business days. Plan for approximately 1–7 working days of production, separately from transit. Its general international transit estimate is 5–15 working days after dispatch; the selected destination and service may differ.

Print transit time depends on the destination and carrier. Any estimate shown for your selected delivery service is separate from production. Contact us for a destination-specific estimate if one is not shown. Estimates are not guaranteed delivery dates; customs, carrier disruption and peak periods can cause delays. We will explain significant known delays. Your rights if an agreed delivery date is missed remain unaffected.

Several prints and mixed print-and-shirt orders

Unframed print shipping is charged per print order rather than once for each print. Prints in the same order may be packed together where suitable; the supplier decides the actual packaging and parcel count. We do not guarantee one parcel.

Prints and shirts are fulfilled separately. You can purchase both in one checkout, but they travel in separate shipments, may arrive on different dates, and have separate tracking. Checkout combines the applicable print and apparel shipping charges. Several shirts can also affect the apparel shipping charge. The amount shown before payment is your shipping charge; our suppliers bill OLPINER separately for their services.

Protective packaging

Prints are sent in protective flat packaging or rolled in a tube, depending on their size, paper, quantity and fulfilment route. Larger prints are generally rolled. We do not promise that every unframed print ships rolled. No frame is included. Shirts use the supplier’s garment packaging.

Tracking

As shipments are fulfilled and tracking is supplied to our store, shipping updates are sent to the email used for your order. Separate shipments may have separate emails and tracking links. Contact us with your order number if tracking is missing, stops updating or says delivered when you cannot find the parcel.

Import duties, taxes and customs

Review the shipping and any tax amounts displayed at checkout before paying. A shipping charge is not automatically a promise that all import charges are included.

Prints: our Creativehub account does not currently prepay destination duties through its optional Delivered Duty Paid service. Import duties, local taxes or carrier clearance fees may therefore be payable by the recipient where applicable. They depend on the destination and fulfilment route; they do not arise on every shipment. We do not advertise universal customs-inclusive print delivery.

Shirts: Tapstitch’s current shipping guidance says US deliveries include customs duties and import-related fees, and describes its shipping service as duty paid. It also warns that some non-US or remote destinations may impose local customs charges. We do not extend the US assurance to every destination. If a carrier requests an unexpected charge, contact OLPINER with the notice so we can check it before you pay where possible. Mandatory consumer rights are unaffected.

Address changes, delayed, lost or damaged parcels

Check your delivery details before ordering. Contact us immediately for corrections; changes may not be possible after production or dispatch. We will confirm what can be done. If a shipment is delayed, missing, damaged or returned to sender, contact hi@olpiner.com or +972 54 306 1006 with your order number and tracking details. For damage, retain the goods and packaging and provide photographs where possible. We coordinate the investigation and the remedy; you do not need to claim from a supplier yourself. We will explain any agreed redelivery charge before arranging it. Investigations do not suspend statutory refund deadlines.

Original-art delivery

Use the artwork’s WhatsApp enquiry link. Before you agree to purchase, OLPINER confirms the artwork, delivery destination, packaging, timing, charges, payment arrangements and applicable return terms. Originals are not purchased through the print-and-shirt checkout.

See Returns, Refunds & Cancellations for return instructions and your rights. Contact hi@olpiner.com or +972 54 306 1006 for help.